Venture Van Lines LLC

Here's how it will go...You will get a very helpful, cordial agent on the phone and give a description of your moving needs. No problem moving your items, and here isthe price estimate. You will be pleased that the price is very competitive. So, you think "let's do this!" You schedule a date with them and they show up at your location. Immediately there are problems. Oh, this is more stuff than appears in your contract. Oh, we're not prepared to pack those items. Blah, blah, blah. Then comes the offer to go ahead with the move. But the kicker is that it will be many hundreds more than you bargained for. Oh, and they don't accept anything but cash so if you don't have it immediately accessible you can get on the CashApp and get hosed for additional fees. Your items get whisked away, but while you were struggling with the CashApp they have packed the truck andonce paid they are off like the wind. When yuodiscover that they left items behind that you clearly said were part of the additional ~ $900 moving fee (in our case) you call them only to have them tell you tough luck. Ten days pass and you wonder if they are really going to deliver and then - voila! - a call that they are delivering on X date. If you are not available on that date there will be a really unpleasant charge for the delay. Then comes another kicker: they tell you that their truck can't reach your neighborhood because of narrow streets and there will be an additional transfer charge of several hundred dollars. The funny part is that they won't be able to id who I am writing this, because they do it to so many people! Oh, and don't think that you can send them away when they reveal their scam, because they say that your estimate was only an estimate and they will keep your deposit of $thousands$.

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Move size: 2 Bedroom Home Service cost: $4265

I had the absolute misfortune of dealing with Venture Van Lines LLC during my recent move, and I must say, it was nothing short of a nightmare. If I could give them a negative rating, I would.

First off, I made the decision to rent a truck and drive myself to save money on the move. However, I thought it wouldn't hurt to get a few quotes from moving companies, just to explore my options. That's when my ordeal with Venture Van Lines began.

Charlie from Venture Van Lines LLC called me, and he was incredibly persuasive. He assured me that their quoted price was final and wouldn't increase, despite my reservations about hidden fees. He even tried to convince me that their terrible reviews were for a different branch, and he showed me a website that apparently had no complaints about them whatsoever. Charlie's offer was $500 more than what it would have cost me to do it myself, but his smooth talking got the better of me.

I provided them with all the details about the items I needed to move, including pictures of some of them. Two days before they were set to arrive, Jack, another representative from the same company, called me claiming that I had more items than initially disclosed, and I needed to pay an additional $500 immediately. Frustrated and stressed, I reluctantly paid up.

But the real nightmare began when the truck finally arrived. They insisted on an additional $3,000 on top of what I had already paid, claiming that I had even more items than they initially thought. At this point, I had no choice but to pay up since it was the day I needed to vacate my house.

To make matters worse, the company was aware that I wouldn't have my new home for at least four more days, but they loaded my belongings onto the truck anyway. When I explained this to them, they simply hung up on me. On the day they were supposed to arrive at my new home, I tried calling to get an estimate of their arrival time, but they ignored my calls. The company even claimed they couldn't locate the driver and that his phone was off.

It took a grueling 10 days for them to finally get back to me and deliver my belongings. And to add insult to injury, many of my items arrived damaged. Plates were shattered, drawers were broken, and glasses were reduced to shards.

Venture Van Lines LLC is a company that operates with deceit and dishonesty at its core. Their promises of a fair price and reliability are nothing but empty words. Stay far away from this company if you value your sanity and your belongings. My move with them was a costly, infuriating disaster that I wouldn't wish upon my worst enemy.

Move size: 2 Bedroom Home Service cost: $6000

This is by far the worst experience I have ever had with movers. They quoted me one price and when the movers showed up the cost had more than doubled. They quote you the lowest rate to rope you in with a deposit, then when accurate cubic feet is measured it comes up to far more than that. Mike, who feeds you lies about having the same access to him as his mama, gets testy when you ask questions and lies about what the movers actually do. He told me the movers would dismount my tv and mount it in my new location. I added the tv onto my move, only to be told by Sam that that wasn't true and that they would reimburse the $200 which never happened and consequently - people stopped answering their google phones - SCAMMERS. Mike also told me that they were not BROKERS and venture van lines had actual movers that packed and moved your things. This was a lie, I was contracted out to Blue Diamond Moving Company who are equally trash, as they damaged my goods in the move and I filed a claim that was never acknowledged- and now they can't be reached. Sam, Mike, Omar y'all are all trash people. For peace of mind please move yourself or go with a reputable company who will not lie to you, cheat you out of money during a critical move, and then disappear.

Move size: 1 Bedroom Home Service cost: $3150

I need to plan a small move to empty out a storage unit. I submitted an estimate request online and spoke to Robert Mathews, who was rude from beginning to end. I get not wanting to be at work, but this guy acted like I had wronged him the minute our call was connected.

I was already a bit suspicious of the company's ability to professionally handle my belongings, then when I asked for an exact estimate, Robert huffed and puffed before putting me on hold. He returned with a number, which I asked to be emailed. He paused and insisted that this was the lowest number I would get from any company, which is all well and good, but I'd like to see a written estimate before committing to paying a company several thousands of dollars. When I explained that I want to compare a series of estimates, I could practically hear him rolling his eyes through the phone as he said, "whatever, it's not like I do this every day, but fine." For someone trying to convince me to spend money on a service he was offering, that was the final nail in the coffin. When I insisted he still email the estimate so I can make a decision soon I also mentioned that his customer service was a bit shocking. He then simply hung up on me.

I am appalled that this is the behavior of a representative for a company trying to convince people to spend lots of money on their service. That was the least professional service call I have ever experienced and makes me never want to use this company for anything. Reading reviews here and across other websites, including Google, it seems that this is standard behavior and matches the disrespect and lack of care that is characteristic of this company's operations.

Move size: Partial Move Service cost: $2000

??SCAM ALERT ?? DO NOT USE !!!!! Actually deserve 0 stars!!! Please READ AND APPLY THIS REVIEW!!! I wish I read these reviews beforehand They Will take your initial deposit, block you and never respond!!! **** was the moving rep *** was the customer representative All clowns and ..ckin beep !!!!! Even if they are the cheapest company and are nice at first trust me please dont use its a SCAM!!!! They play on your vulnerability!!! Literally after not showing up called another movers and paid deposit and it being a day notice had to pay almost double the price to move!!! SAVE YOURSELF FROM THE START AND DO NOT USE THEM

Move size: Partial Move Service cost: $3000